awpPrivacy Policy
This page describes what we collect when you use awp and how we keep that data protected. We at awp handle your personal information with care, following Indonesian data-protection principles and international standards. Our commitment is to be transparent about every step.
When you open an account on awp, we collect your email, phone number, identity document, and payment details. We use this information to verify your identity, process deposits via DANA, e-wallet, mobile banking, or bank transfer, and manage withdrawals. We do not sell your data to third parties, and we do not share it beyond what is necessary to operate our platform and comply with local law.
What we collect and why
We collect your email address, full name, date of birth, and a valid identity document (KTP, passport, or driver's licence) during account setup. We also collect your phone number for account recovery and support contact. When you deposit funds, we record the payment method, amount, and timestamp. When you withdraw, we log the destination account and review window status.
We use this data to verify your identity (KYC), prevent fraud, process your transactions, and respond to your support requests. Our servers may sit outside your jurisdiction; however, we encrypt all personal data in transit and at rest. We retain your account data for as long as your account is active, plus a retention period required by Indonesian financial regulations.
Our platform supports live football coverage, live-dealer tables, and slot games. When you interact with these services, we log your session activity, game history, and account balance changes. This data helps us detect unusual patterns and protect your account from unauthorised access.
Third-party processors
We work with payment processors to handle DANA, e-wallet, mobile banking, local payment, online payment, and bank-transfer deposits. These processors see your payment information but do not have access to your full identity document or account history. We also use cloud infrastructure providers to store encrypted backups of your data. All third-party vendors sign data-protection agreements with us.
Your rights on awp
You have the right to request a copy of your personal data held by awp. You may also request correction of inaccurate information or deletion of your account and associated data, subject to legal retention obligations. To exercise these rights, contact our support team via email or the contact form on our platform. We aim to respond within ten business days.
If you believe your data has been misused, you may lodge a complaint with the Indonesian Personal Data Protection Authority or contact us directly. We take all complaints seriously and will investigate promptly.
Cookies and tracking on awp
We use cookies to keep you logged in, remember your preferences, and analyse how you use awp. Session cookies expire when you close your browser. Persistent cookies remain for up to one year and help us recognise you on your next visit. We do not use cookies to track you across other websites.
Our analytics tools collect anonymised data about page views, button clicks, and feature usage. This helps us improve the awp platform and fix bugs. You can disable non-essential cookies in your browser settings; however, some features may not work correctly if you do.
Contact and updates
If you have questions about our privacy practices, contact us via the support channels listed on awp. We may update this policy from time to time to reflect changes in our services or legal requirements. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of awp after such notice constitutes acceptance of the updated policy.
Our services are available only where applicable law permits. We comply with the laws of the jurisdictions in which we operate and do not knowingly collect data from users in restricted regions. If you have concerns about your jurisdiction's regulations, please verify your local law before using awp.
Info
Mobile setup on awp
- Android: download from our app page or access via browser
- iOS: use Safari or Chrome to reach awp.run; add to home screen
- Enable push notifications in your browser or app settings
- Data usage: 2–5 MB per hour of active browsing
Android installation on awp
Direct download
Visit our app page from your Android device. Tap the download link and allow installation from unknown sources in your security settings. The APK file is signed and verified by our team. Once installed, open awp and log in with your email and password.
Browser access
Open Chrome or Firefox on Android and navigate to awp.run. Your browser will prompt you to add awp to your home screen. This creates a shortcut that launches our PWA (progressive web app) with offline caching and push notifications enabled.
iOS browser access and awp account login
On iPhone or iPad, open Safari and go to awp.run. Tap the share icon at the bottom, then select "Add to Home Screen." This creates a web app icon that opens awp in full-screen mode. Your login credentials are stored securely in your device's keychain if you enable autofill.
Password reset
Forgot your password? Tap "Forgot password" on the login screen. We send a reset link to your registered email. Click the link and create a new password. Your session is invalidated immediately for security.
Push notifications
Enable notifications in Safari settings under awp.run. We send alerts for withdrawal completions, deposit confirmations, and support messages. You can disable notifications anytime from your account settings.
Offline mode
Our PWA caches your account dashboard and transaction history. On weak or no connection, you can view your balance and past activity. game information and new transactions require reconnection.
Deposits and payment methods on awp mobile
When you deposit on awp via mobile, select your payment method from our menu. We support DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers via e-wallet Virtual Account. Each method requires verification through your wallet or bank app.
mobile banking deposit flow
Tap local payment from our payment list. Enter your deposit amount and confirm your online payment-registered phone number. Our system redirects you to the e-wallet app or browser interface. mobile banking processes the transaction and returns you to awp with a confirmation code. Your funds appear after local payment's settlement window, typically within standard banking hours. If your deposit shows pending, check your online payment app notification history—the transaction may have succeeded on e-wallet's end but our system is still receiving confirmation.
mobile banking and local payment alternatives
online payment and e-wallet operate on similar pathways within awp, though each has distinct confirmation flows. When you choose mobile banking, you authenticate via the local payment app or your registered phone number. online payment follows e-wallet's own verification layer. Both wallets require your phone number to be linked before deposit initiation. We collect your transaction receipt and store it alongside your account for audit purposes. If you switch between mobile banking and local payment, each payment method is registered separately in our system.
KYC verification on awp: document submission
KYC (Know Your Customer) verification on awp requires you to upload a clear photo or scan of your identity document—KTP, passport, or driver's licence—through our mobile interface. Our system automatically compresses your file to reduce data usage on slower connections.
What we collect during KYC
- Full legal name: must match your deposit account holder name
- Date of birth: verified against your identity document
- Current address: used for account recovery and compliance
- Identity document photo: checked for expiration and tampering
Our compliance team examines documents for expiration dates and tampering signs. Once approved, your KYC status changes to "verified" in your account dashboard, and you gain access to higher withdrawal limits. If your document is rejected, we send you a detailed reason via email and SMS, along with a resubmission link. Document storage is encrypted and retained for regulatory compliance periods only.
Withdrawals and review windows on awp
When you request a withdrawal on awp, our system tracks it through three stages: pending verification (KYC and account checks), processing (bank or wallet routing), and settled (funds visible to you). Most withdrawals to bank accounts or DANA complete within two working days after the pending stage clears.
Withdrawal troubleshooting
If your withdrawal has been pending longer than the stated window, our team investigates whether additional verification documents are required—this commonly happens if your KYC name or registered address has changed since deposit. You can open a withdrawal inquiry ticket from your account's transaction history page, and we'll prioritize resolution within 24 hours of ticket creation. Provide your transaction ID and the date you submitted the request to speed up investigation.
Support response SLA
Our support response SLA on awp commits to acknowledging your inquiry within one standard working day via email or SMS. Our multilingual team handles queries in Indonesian, English, and select regional languages. When you contact us about a delayed withdrawal, provide your transaction ID and the date you submitted the request. Our backend tracks withdrawal status and can identify whether your request is awaiting additional verification or is in the bank's processing queue.
Data usage and weak-network compatibility on awp
Our mobile PWA (progressive web app) experience on awp is optimized for Android and iOS browsers without requiring app installation. When you load awp.run on your phone, the PWA prompts you to add a shortcut to your home screen. This shortcut caches core assets—your login page, account dashboard, live game feeds—locally on your device.
Data consumption estimates
Data usage on awp ranges from 2–5 MB per hour of active account browsing, depending on which markets or live tables you access. Push notifications consume minimal data—typically under 100 KB per notification. Account login and balance checks use under 500 KB. Deposit and withdrawal forms are text-based and use minimal bandwidth.
Weak-network mode
On slow 3G or 4G connections, the PWA loads a simplified layout that prioritizes your account balance, open bets, and deposit/withdrawal forms. Weak-network compatibility on awp includes automatic retry logic for deposit submissions and form saves. If your connection drops mid-transaction, your form data is stored in your device's local memory and automatically resubmitted once you reconnect.
Account recovery and contact channels on awp
If you lose access to your awp account, we provide multiple recovery paths. Your registered email and phone number are your primary recovery channels. When you request account recovery, we send a verification code to both your email and SMS. You must confirm the code to proceed with password reset or account unlock.
Recovery process on awp
- Tap "Forgot password" or "Account locked" on the login screen
- Enter your registered email address
- We send a verification code to your email and SMS
- Confirm the code and create a new password
- Log in with your new credentials
Our support team is available via email, SMS, and in-app messaging. Response times depend on inquiry complexity—account access issues are prioritized within 4 hours during business days. For urgent account recovery, contact our support team directly with your registered phone number and email. We verify your identity before unlocking your account or resetting your password.
Desktop access to awp
While awp is optimized for mobile, you can also access your account on desktop via awp.run in any modern browser. Desktop login follows the same verification process as mobile. Your session is synchronized across devices—logging in on desktop does not log you out on mobile. Desktop offers a wider view of live markets and game tables, useful for detailed analysis before placing activity. Data usage on desktop is higher due to larger screen resolution and more detailed graphics, but the core account functions—deposits, withdrawals, KYC verification—remain identical to mobile.
Service availability
Our services on awp are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.