awp Casino & Sportsbook Service Notice
We at awp operate our platform in compliance with the laws of the jurisdictions where our services are available. This notice outlines our commitments regarding service eligibility, data handling, and your rights as a user.
Our services on awp are available only where local law permits online gaming and sports entertainment. We do not offer our platform in jurisdictions where online wagering is prohibited by law. Users are responsible for verifying that access and use of awp comply with the laws applicable in their own location.
When you access awp via Android, iOS browser, or desktop, you agree to abide by the legal framework governing our operations in your region. We collect your location data during account setup to confirm eligibility. If you reside in a jurisdiction where our services are restricted, we may limit or suspend your account.
Service Availability and Account Eligibility
We operate awp under the legal frameworks applicable to online gaming and sportsbook services. Our platform is not licensed, registered, or regulated by any single national authority. Instead, we make our services available in jurisdictions where the applicable law does not prohibit online gaming operators from serving residents.
To open an account on awp, you must provide valid identification and confirm your residential address. We verify this information through our KYC (Know Your Customer) process, which includes document checks and cross-referencing against payment records. If our system detects that you are located in a restricted jurisdiction, we will block account creation or suspend existing accounts.
Our payment partners—DANA, e-wallet, mobile banking, local payment, online payment, and e-walletalso verify your location and account details. If any payment method detects a mismatch between your stated location and your payment account, your deposit may be declined. This is a standard fraud-prevention measure we undertake to protect both our platform and your account security.
Withdrawal requests on awp are subject to additional verification windows. Once you submit a withdrawal to your registered mobile banking account, local payment Virtual Account, or linked bank, our compliance team reviews the transaction against your KYC profile and recent activity. This review typically takes one to two working days. During peak periods such as Liga 1 finals or Idul Fitriprocessing may extend slightly. We undertake this review to ensure all withdrawals comply with anti-money-laundering regulations.
Our awp Data and Privacy Practice
We collect your email, phone number, full legal name, date of birth, and identity document details during account setup. We also record your IP address, device type, and browser information when you log in. This data is encrypted and stored on secure servers. We do not sell or share your personal information with third parties, except where required by law or to complete a payment transaction.
Your account password is hashed using industry-standard encryption. If you forget your password, you can reset it via a verification link sent to your registered email or phone number. We do not store your password in plain text, and our support team cannot retrieve or view it.
When you deposit via online payment or another e-wallet, we receive a transaction confirmation from the payment provider. We store this confirmation reference number alongside your account profile for record-keeping and dispute resolution. Your payment history is visible only to you and to our support team when you contact us about a specific transaction.
Your Rights and Contact Information
You have the right to request a copy of the personal data we hold about you on awp. To make this request, contact our support team with your registered email address and account username. We will compile your data within five working days and send it to you in a portable format.
You also have the right to request deletion of your account and associated data, subject to legal retention requirements. We are required to keep certain records for regulatory and tax purposes, typically for a period of seven years from your last transaction. After that retention window expires, we delete your data from active systems.
If you believe our platform or our practices have violated your rights, or if you have a legal inquiry regarding awp, you may contact us at our registered support channels. Our multilingual team responds to inquiries in Indonesian and English. For formal legal notices, send correspondence to the contact address listed in your account settings or reach out via our FAQ page
Our platform operates under the principle that users are responsible for ensuring their own compliance with local law. We provide tools and information to support that compliance—including account limits, transaction history, and account recovery options—but we cannot guarantee that use of awp is legal in every jurisdiction. If you are uncertain whether awp is available in your location, we recommend consulting local legal counsel.
Access to awp and our sportsbook, live-dealer tables, and slot offerings is subject to these terms and to the laws of the jurisdiction from which you access our platform. For the full terms and conditions governing your use, please review our Terms and Privacy Policy pages.